Shipping policy

SHIPPING AND DELIVERY

1. Shipment
Once an order is processed, most packages are dispatched within 2-7 working days (please allow extra time for orders placed over weekends and holidays). You'll receive a shipping confirmation email after your order leaves our warehouse, which includes information such as a tracking number, at that time.
All products are dispatched from Japan by Japan Post by airmail. Please consult the Shipping and Tracking section for a list of countries we ship to, as well as what to do if your country is not on the list.
In general, we offer the following shipping options:
Economy (Registered/Tracked): estimated delivery within 9 to 20 business days to many regions
EMS (tracked): estimated delivery within 2 to 5 business days to many regions
Please note that 'business days' do not include weekends or holidays.

2. Shipping cost
Shipping costs vary according to the parcel's weight and the shipment method of your choice.
To get a shipping estimate, simply add desired items to your cart, and click “View Cart”. Under “Subtotal” click “Calculate Shipping” and input your shipping country, state, and zip code and your shipping cost options  will be displayed.  For high-volume and/or professional orders, actual shipping fees may differ from these estimates.
We also offer Free Shipping on orders of $100 USD or more to many countries.

Regarding changes to your shipping address:
If you notice you need to modify your shipping address BEFORE your order has been shipped, just email us at info@blueblueberryfarm.jp with your order number and updated shipping address and we can make the edit.

If you need to modify your shipping address AFTER we have shipped your order, please contact the responsible shipping carrier to make the change. PLEASE NOTE: This address change request will incur a fee ($15-$25+ depending on the location of the new address). We will invoice you for this address change fee.

 

3.Delivery issues
Economy or EMS shipments (Japanese post): if you have not received your order by 20 business days, first check with your local post office. Please contact us only after 45 working days, at which time we can file a missing package claim and send you a replacement order.
Sometimes, carriers cannot deliver a package (for instance, due to the size of the mailbox). In this case, customers may have to contact carriers directly.
BLUE BLUEBERRY FARM & orata.net will not be responsible for the return of parcels that couldn't be delivered. We are able to reship returned packages, but the reshipping cost will be at the customer's expense.